Refund and Returns Policy

BOOKING TOURS CONDITIONS AND OTHER IMPORTANT INFORMATION
BOOKINGS
Orders can be placed over by fill out the form or email to ( info@acehpakej.com / acehpakej@gmail.com ) or by phone (+62) 651 – 8016725 / mobile +6281277257336, Customers will receive a booking confirmation as acknowledgement of their order. If you have not received a confirmation within 3 days of placing the order, please contact our office immediately to be sure we received your request.
PAYMENTS
We do require a minimum payment of 35% of the total of your Travel Invoice within 14 days to secure your booking,final payments is on arrival date before your trip starts. We make payments to the hotel, restaurant, transportation 4 days before you arrive in Aceh, we do to refund your money if things happen out of control, such as damage due to accidents, weather, crime and acts of God. If we do not receive your deposit payment within 14 days and we haven’t made alternative arrangements with you, the site will go back on sale and you will have to rebook your tours. Payments only by direct transfer to our bank account in Aceh, cash or via western union. Please send us by email a copy of the Bank Transfer to ( info@acehpakej.com / acehpakej@gmail.com ) or please contact by phone (+62) 651 – 8016725 / mobile +6281277257336 our office immediately to be sure we received your money.
CANCELLATION
Refund Policy Reservation changes, name change, arriva l / departure resevation and cancellations must be submitted to info@acehpakej.com / acehpakej@gmail.com or by phone (+62) 651 – 8016725 / mobile +6281277257336 Before receiving your payment, we accept change or cancellation on the booking orders, free of charge (terms and conditions apply) . After receiving your payment we do to refund your money if things happen out of control, such as damage due to accidents, weather and acts of God.
CHARGEBACK
If you have a complaint about any service we provide, please contact us first. Customer satisfaction is very important to us, and we strive to stand behind our products and services that we sell. We will make every attempt to ensure that you are completely satisfied with the services we’ve provided you. You agree that you will not chargeback any amounts previously charged to your money by.
OUR PRIVACY POLICY
Our Privacy Policy is incorporated into this Agreement, and contains further information about how data is collected, used and made available on or by our Sites. We strongly recommend that you read it, here.
TRAVEL DOCUMENTS
All passengers must be in possession of a valid passport; its validity must be for six (6) months beyond the re-entry date into the passenger’s home country. A visa or visas may be required for some or all of the countries visited. It is the passenger’s responsibility to ensure that all his or her visa and passport requirements are met. .acehpakej.com will not be held responsible for delay or cancelation related to any required travel document, passport or tourist visa issues.
INCLUSIONS AND EXCLUSIONS
Prices DO Include: Accommodation, transfers, tours/boat trips, car hire, government taxes and any other inclusions as specified in writing on the relevant web pages for each suppliers product.
Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product.
LOST AND FOUND
.acehpakej.com is not responsible for any lost items or items left on the coach, car and boat. The chartering party should check for any items left on the vehicle before exiting. If .acehpakej.com finds an item at conclusion of trip, we bring it to the .acehpakej.com office. All clients should ensure their health and possessions are covered by personal travel insurance. ALT is not responsible for the bad traffic situations caused by the traffice accident, srikes, acts of God, natural and technical disaster, and for the reasons of force majeure.
MEALS
In flight meals and snacks are served according to airline policy. Breakfast is included on all vacations. Lunch and dinners are included as detailed on itineraries.
PLAN YOUR BUDGET
You are advised to do this well in advance and be sure to allocate funds for special events whilst on guided vacation, such as theatre, celebration meals, shopping and side trips, and most importantly.
ELECTRICITY
Electrical adapters are needed if you wish to take along a hair dryer, electric razor, etc. Check with your local electronic store or department store to purchase necessary adapters for such appliances.
DATA PROTECTION
In order to process your tour booking, .acehpakej.com will need to use personal information for you and other guests included in your booking, which may include each guest’s name, address, phone number, email address. We may also use the personal information you provide us to review and improve the tours and services that we offer, and to contact you ( by email, fax and/or cell phone) about other tours and services offered by .acehpakej.com that you may be interested in.
UPLOADING PHOTOS
Only upload photographs or images that are relevant and appropriate to the local area of Tourism and that meet intellectual property, privacy, and other applicable laws.
you must hold the copyright of the images that you are uploading. Images that are considered to infringe the copyright or trademarks of other individuals, organisations or companies will not be permitted.
You must not upload photographs that contain objectionable content, including nudity, violence, and other offensive, illegal or inappropriate images.
Photographs or images you upload to .acehpakej.com must be : Your original works and intellectual property, Shared solely for noncommercial, promote a business, informational purposes and Legal for display on .acehpakej.com.
You also understand and agree that nothing in this agreement obligates .acehpakej.com to display or use your photograph(s).
.acehpakej.com reserves the right in its sole and absolute discretion to alter these terms at any time for any reason without prior notice, or to terminate the Photo Upload Service for any reason at any time without prior notice, whether removed from the entire website or removed from individual member accounts. .acehpakej.com also reserves the right to reject and remove any uploaded photo from display on its website, for any reason, at any time, without prior notice.
ERRORS
We have checked our website thoroughly, so that it is as accurate as possible. However, we regret that we will not be held responsible or contractually liable for any mistakes. If you find a mistake, please let us know by emailing us.
LINKS
We provide links to other sites as a service to visitors. We have no control over other people’s sites, so cannot accept any responsibility for them. If you feel that a link on our website is inappropriate, please let us know.
THANK YOU FOR YOUR COOPERATION, WE’RE NOTHING WITHOUT YOU !